Billyard Insurance Group Job Board
Senior Insurance Operations Specialist
Description
Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.
Billyard Insurance Group is in search of a highly skilled and knowledgeable Senior Insurance Operations Specialist to join our vibrant team at Head Office. As a Senior Insurance Operations Specialist, you will play a pivotal role in supporting the efficiency and effectiveness of our insurance function, while ensuring compliance with market guidelines and regulatory standards. This role requires a candidate with strong relationship-building skills, exceptional organizational abilities, and analytical acumen for efficient problem assessment and resolution. The successful candidate will have the opportunity to collaborate with a high performing team of subject matter experts. If you thrive in a collaborative environment and embody our core values of trust, respect, and support, we encourage you to apply.
What does the Senior Insurance Operations Specialist do?
- Expert Knowledge on Carrier Rules: Demonstrate proficiency in understanding and applying carrier rules to various underwriting scenarios.
- Technical Coaching & Support: Provide technical coaching and support to front-line underwriters to enhance their skills and knowledge. Investigate and develop job aids and training material.
- Underwriting Guidelines: support development of best practices, and the underwriting controls framework to ensure consistency and quality in decision-making processes.
- Industry Trend Monitoring: Stay informed about industry trends and issues to continuously evolve company guidelines, processes, and best practices.
- Carrier Products & Processes: Support carrier partner launches of new products, updates, and processes, facilitating seamless integration across key stakeholders.
- Carrier Engagement: Engage in strategic market activities and support to stay abreast of carriers’ activities and align company strategies accordingly.
- Document Preparation and Publishing: Prepare and publish documents such as best practices to disseminate and communicate essential information across the relevant stakeholders.
- Ownership and Support of Various Projects: Take responsibility for supporting key projects, ensuring their effectiveness and alignment with company objectives.
- New Systems & Platforms Support and Rollout: Implement and manage rules for new systems to optimize underwriting processes.
- Escalation Handling: Address escalations promptly, including those related to market escalations, regulatory issues, and E&O cases.
- Best Practices Development: Study and develop best practices and procedures based on claims and error and omissions cases to mitigate risks and enhance operational efficiency.
Does this sound like you?
- A strong team player with a positive attitude and ability to drive change and help others.
- Excellent interpersonal and networking skills
- Committed to high standards of performance and accountability.
- Strong organization and time management skills
- Proficient at managing multiple projects simultaneously and changing priorities.
- Innovative mindset, comfortable with new technology, tools, and processes
- Exercise discretion with confidential information to maintain security and protect privacy.
- Ability to foster trustworthy and meaningful working relationships within Head Office, branch offices, industry partners, and other stakeholders.
- Capacity to promote and influence change across the company.
- In-depth knowledge of carrier rules, underwriting guidelines, and industry trends.
- Experienced with various market portals and service workflows
- Experienced with managing complex projects, cases and reports
- Exceptional working knowledge of Applied Rater, PowerBroker, and other in-house platforms
- Proficient in Microsoft Office Suite and Office 365, with the ability to utilize these tools effectively for documentation, data analysis, and communication
Qualifications
- 10+ years of personal lines or industry related experience
- RIBO licensed, or willing to obtain
- CIP, FCIP or CRM designations an asset
- Post-secondary education preferred
What We Offer
- Competitive salary
- People-focused company culture
- Comprehensive benefits including medical, dental & Employee Assistance Program (EAP)
- 3 weeks vacation in year 1, 4 weeks in year 2
- Birthday day off
- Hybrid work from home / in office environment
- Uncapped growth potential
- Retirement savings programs, with company-matched RRSP contributions
Our Commitment to Diversity, Inclusion and Belonging
Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed and included. We believe Diversity, Inclusion & Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity
Our Commitment to Accessibility
Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext 357.
Please note that all applicants must be legally eligible to work in Canada.